Returns Policy
Not the right fit for your crew? Send back unused items within 30 days of delivery for a refund.
On this page
Changed your mind? Anything unused and in the original packaging can come back within 30 days of delivery. Start with an email to support@rocketpandasports.com; our reply carries your return authorization and where to ship the box. You pay for the return shipping. The refund lands on the original payment method no later than 5 business days after the return arrives.
- Time to send it back
- Within 30 days of delivery
- State of the item
- Unused and in the original packaging
- First step
- An email to support@rocketpandasports.com, which gets you a return authorization and our return address
- Who covers return shipping
- You do
- Your money back
- To the original payment method, no later than 5 business days after the return arrives
What you can return
You can return any item within 30 days of delivery, as long as it is unused and in the original packaging. The 30 days start on the day the carrier marks your package as delivered.
By “unused” we mean nobody has played a game with it, pitched it on the lawn, cut it, wrapped it onto a handle or stuck it on. For packs of overgrip tape, nasal strips, shuttlecocks, table tennis balls or a chalk ball, that means nothing in the pack has been used or applied, and the pack comes back in its original packaging.
Items that have been used, or that come back without their original packaging, cannot be refunded and will be sent back to you.
How to start a return
- Email us first. Tell us your order number and which items are coming back at support@rocketpandasports.com. Our answer gives you a return authorization and the address for the box. Hold on to the items until that answer arrives.
- Pack it up. Each item goes back in its own original packaging, and all of it goes into a strong carton. Mark the carton with your return authorization, or tuck a note with it inside.
- Ship it. Send the box to the return address with the carrier of your choice. We suggest a service with tracking, so you can see when it reaches us.
- Get your refund. We check your return when it arrives and refund the original payment method within 5 business days of it reaching us.
Who pays for return shipping
Return shipping is paid by the customer. The cost of sending an item back is not refunded. Since we never charged you for delivery in the first place, nothing is taken off your refund for it.
A package lost on its way back to us is the sender's responsibility, which is another good reason to use a tracked service.
Refunds
We refund the price you paid for each returned item to the original payment method, within 5 business days of the return reaching us.
After we send it, a card issuer can need a few extra days before the credit appears on your account. Refunds only go back to the card you paid with; we do not pay them out as cash, as store credit or to another card.
Damaged, faulty or wrong items
If an item arrives damaged or faulty, or we sent the wrong thing, email us within 30 days of delivery with your order number and a photo. We will send a replacement or a refund, and you will not pay return shipping for our mistake.
Exchanges
We do not swap items directly. To change an item for a different one, return the unused item for a refund following the steps above, and place a new order for the item you want.
Cancelling an order
To cancel, email us with your order number as soon as you can. We can cancel an order that has not yet been handed to the carrier, and refund it in full to the original payment method. After the carrier has it, cancelling is off the table, though the return steps above still apply.
Shipping
For delivery times, where we ship and what to do about a late package, see our Shipping Policy.
Questions about this page?
Email our support team at support@
Rocket Panda Sports is operated by Rocket Panda LLC, 2225 W Wellesley Ave Ste 103, Spokane, WA 99205.